One thing that has regularly surprised me over my years in practice is how often I will get a call from another lawyer’s client who either can’t communicate with his lawyer, is not trusting his lawyer’s advice or has a complaint about the outcome of the fee arrangement they entered. What surprises me even more is when I learn how those lawyers have treated their client. Its like the client is placed in an empty room and the lawyer is keeping the client away from the important parts of the client’s case. Clients deserve, and should expect, more.
There are a number of things that you as a client have every right to expect from your attorney.
First, good practice and the ethical rules that apply to lawyers require that a contingent fee agreement (the type of contract applicable in most injury claims) be in writing and the client must sign it. This fee agreement must disclose to you all the costs associated with your representation. Because the attorney client relationship is one entailing fiduciary responsibilities, you need to be comfortable with the contract and with how it is being presented before you retain the lawyer. If the contract is not fully explained or if you think something is not being disclosed then DO NOT SIGN THE AGREEMENT. Find a lawyer you are comfortable with. Trust your instinct.
Second, your lawyer should be available to you to discuss issues in the case. In our office the rule of thumb is we try to make sure that we return a client’s call within one business day at the most. While we are not perfect about it, we want to make sure that your questions are answered and issues addressed in a timely fashion.
We can pledge that when you retain our firm you will get:
- Treated with courtesy, consideration and respect;
- Representation that keeps your best interests as the driving consideration for all decisions;
- Our independent, professional judgment and loyalty;
- An honest assessment of your case that incorporates all facts–good and bad;
- Your questions and concerns addressed promptly;
- Regular information on the status of your case;
- Your secrets and confidences kept confidential;
- Representation that helps you without regard to race, creed, color, religion, gender, sexual orientation, age, national origin, or disability; and
- Lawyers and staff committed to making sure ordinary people are fully compensated for the losses imposed on them by others.
What we want from our clients-
- Ask us questions anytime that you don’t understand something or need something clarified;
- Maintain regular contact with us and let us know of any change in telephone number or address;
- Keep us up to date on how you are doing;
- Respond promptly when we request information; and
- Tell us all facts relating to or impacting your claim– even if they are damaging to your case or unflattering to you
The attorney client relationship is a working relationship. To get you the best outcome we need to work with you. Over the years we have had many of our clients become our friends and that is something that makes us proud. In the end, our goal is to help you get fully compensated and put your injury claim behind you. We understand that clients only get to know us when something bad has happened. And only by us making sure you understand the process can we get this fully behind you and help you move forward with life.
We help people all over Southern Idaho. Call us if you have any questions. The consultation is always free.
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